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Stayed at this resort 7 times and will be heading back at the end of next week. We always love it there. For context we go to other resorts in other countries as well, so this isn’t a “n of 1” for us .
You can take a look at the recent reviews from google, tripadvisor, etc. but we reached out to some people we knew who were there last week and some of the compaints were “ran out of alcohol” “terrible food” “waited an hour for a table and 2 hours for food”
We stayed at the suites. If you stay at the suites you have access to the less expensive hotel and beach- just rose hall I believe it’s called but not the grand. It was very nice! Not huge and some seaweed but perfectly nice. 7 mile beach on Negril is a much bigger beach for example. We loved the pool at the suites! There is a water sports provider on the suites beach where I think you can use some stuff for free.
I’ve been a few times and we always stay in negril…..we love the 7 mile beach it can’t be beat.
With those reviews they seem awful and management not even responding to them. If you can change why chance it at all? I would try to change, those reviews would make me very nervous
Never been there and wouldn’t now. I’ve stayed at couples swept away on 7 mile beach which is great a bit pricey sometimes.
Riu tropical palace on bloody bay. Had a good time beach is good just not as big as 7 mile
you said ‘i’m questioning the entire country” based off reviews online? that’s just a silly way to visit any new place. and to come and just stay on the resort that’s likely owned by a british or chinese or american company is a slap in the face to the country on top of the initial insult. judging a whole country based off some review about late food or not perfect service is ridiculous
I went there about 10 years ago… It is a massive property, 1000+ rooms. They had about 7 restaurants, back then the food was terrible, and the service was sub par, the AC in the room didn’t work, floor tiles lifting as you stepped on them. Haven’t been back since. There are much better properties in Negril or Montego Bay, all the way back to St Ann.